Contacts

Technical Assistance

Technical Assistance Overview
OCS Help Desk
Request Onsite Assistance
Direct Inquiries to OCS Staff
IT Security Awareness

Technical Assistance Overview

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OCS Help Desk

The OCS Help Desk is resource that allows anyone to submit a question to seek information and support related to the implementation of CSA. Once a question is submitted, OCS researches the relevant authorities and provides a timely response.

Request Onsite Assistance

Onsite technical assistance is available to meet the specific needs of a locality or region. Technical Assistance Requests may be submitted on-line. Each technical assistance request will be reviewed by OCS and, in consultation with the requesting entity, a plan for assistance will be developed and implemented.

Direct Inquiries to OCS Staff

If your request is not appropriate for the OCS Help Desk or Request Onsite Technical Assistance, you may directly contact OCS staff for assistance with questions about CSA. Staff members may be reached by phone or email to receive questions, facilitate resolution to concerns, and provide technical assistance to address locality specific concerns.

IT Security Awareness

OCS Help Desk

SUBMIT A QUESTION TO OCS
*= Required

PLEASE NOTE:All inquires to the OCS Help Desk will be promptly assigned to the most appropriate OCS staff member. If you are in need of immediate assistance, please directly contact an OCS staff member or call our main number at (804) 662-9815.

*Name:

*Phone:

*Email:

*Locality/Region/Group:

*Please Enter Other:

*Summarize Your Question:
Max Character Limit is 64000.
Any character typed after
the Max Limit will be
truncated and not stored

Provide Relevant Details:
Max Character Limit is 64000.
Any character typed after
the Max Limit will be
truncated and not stored

*Please enter the letters/numbers/special characters displayed as is: Captcha is case-sensitive

Request Onsite Assistance

REQUEST ONSITE TRAINING/TECHNICAL ASSISTANCE
*= Required

*Name:

*Phone:

*Email:

*Locality/Region/Group:

*Please Enter Other:

Needs:
Describe the Circumstances that are Motivating the Request for TA
Max Character Limit is 64000. Any character typed after the Max Limit will be truncated and not stored

Expectations:
Describe the Intended Outcomes that will Result from the TA
Max Character Limit is 64000. Any character typed after the Max Limit will be truncated and not stored

Participants:
Describe the Intended Audience
Max Character Limit is 64000. Any character typed after the Max Limit will be truncated and not stored

Proposed Date(s):
List Available and Most Preferred Dates
Max Character Limit is 64000. Any character typed after the Max Limit will be truncated and not stored

*Please enter the letters/numbers/special characters displayed as is: Captcha is case-sensitive

IT Security Awareness
Policies for review - OCS employees

Information Resource Acceptable Use Policy

Information Security Incident Response Procedure

Mobile Device Access Controls Policy